Return and Refund Policy

Last Updated: October 19, 2026

At Vultags, we want you to be satisfied with your purchase. Whether you've ordered a leather handbag, travel bag, backpack, or another accessory, we encourage you to review our return and refund policy before placing an order.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• All original tags, packaging, and included accessories must be returned.

• Leather bags and accessories must be free from scratches, stains, odors, or signs of use.

• Proof of purchase or an order number is required.

Items that do not meet these conditions may not qualify for a refund.

2. How to Request a Return

To request a return, contact our customer support team using the email address provided in the Contact Information section below within 30 days of receiving your order.

Please include:

• Your order number

• Your full name

• The item you wish to return

• The reason for your return

• Photographs if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions.

Please do not send items back without receiving return authorization.

3. Return Shipping Costs

For returns due to a change of mind, an incorrect size selection, or personal preference, customers are responsible for return shipping costs.

If your order arrives damaged, defective, or incorrect, Vultags will cover reasonable return shipping or replacement shipping costs after verifying the issue.

Original shipping charges are non-refundable for change-of-mind returns.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact our customer support team as soon as possible with your order number and clear photographs.

We will review the issue and arrange an appropriate resolution, which may include a replacement, return, or refund.

Natural variations in leather grain, texture, and color are characteristics of genuine leather and are not automatically considered defects.

5. Refund Processing

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

6. Exchanges

If you would like a different color, size, or style, please contact our customer support team to discuss available options.

Exchanges are subject to product availability. If a direct exchange is unavailable, you may request an eligible return and place a new order.

7. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Personalized or custom-made products

• Gift cards

• Items showing signs of wear, damage, or alteration after delivery

• Items returned without required accessories or original components

These exclusions do not limit any rights you may have under applicable consumer protection laws.

8. Order Cancellations

If you need to cancel an order, contact our customer support team as soon as possible.

We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has been dispatched, the standard return procedure will apply.

9. Contact Information

For return requests, refunds, exchanges, or questions about your order, please contact:

Vultags

Operated by CORIAN ARTISAN LLC

5830 E 2nd St, Ste 7000 #38679

Casper, Wyoming 82609

United States

Email: vultags@gmail.com

Please contact customer support for the correct return shipping address. The business address above is not necessarily a return facility.